Within the Customer Information and Servicing department, the Customer Management Systems and Referentials team is primarily responsible for the storage, improvement and maintenance of the data of all our customers and intermediaries. In addition, an important part of the activities also consists of contributing to the development of our customer vision of tomorrow:● Centralise all available customer information and make it available to all users and AGprocesses.● Uniformize and centrally store and manage customer data and preferences.● Complete and improve the existing customer data.● Offer a platform to our end customers to view and adjust their own data andpreferences if requiredTo further expand our strategy in this area, the Customer Management Systems andReferentials team is looking for a business/process analyst. The candidate will work withinthe methods organisation on various projects in parallel, where the following skills will berequired.● Collecting, synthesising and modelling the concrete needs of the businessdepartments of AG Insurance regarding customer management and customerfollow-up.● Further elaboration of these needs in projects in close consultation with our businessand the IT department.● Assisting in the realisation of these needs by supporting IT department indevelopment phases and managing test phases with Business teams, editingmanuals and preparing and following up on training for the end users● Communication about the progress to the different stakeholders of the project.● Take initiatives to improve the quality of our customer data, complete it through dataanalysis and develop synergies between the Data warehouse and the operationalsystems.Proven experience as a process analysis is a must, client data and/or finance knowledge arenot required but would be useful.
Within the Customer Information and Servicing department, the Customer Management Systems and Referentials team is primarily responsible for the storage, improvement and maintenance of the data of all our customers and intermediaries. In addition, an important part of the activities also consists of contributing to the development of our customer vision of tomorrow:● Centralise all available customer information and make it available to all users and AGprocesses.● Uniformize and centrally store and manage customer data and preferences.● Complete and improve the existing customer data.● Offer a platform to our end customers to view and adjust their own data andpreferences if requiredTo further expand our strategy in this area, the Customer Management Systems andReferentials team is looking for a business/process analyst. The candidate will work withinthe methods organisation on various projects in parallel, where the following skills will berequired.● Collecting, synthesising and modelling the concrete needs of the businessdepartments of AG Insurance regarding customer management and customerfollow-up.● Further elaboration of these needs in projects in close consultation with our businessand the IT department.● Assisting in the realisation of these needs by supporting IT department indevelopment phases and managing test phases with Business teams, editingmanuals and preparing and following up on training for the end users● Communication about the progress to the different stakeholders of the project.● Take initiatives to improve the quality of our customer data, complete it through dataanalysis and develop synergies between the Data warehouse and the operationalsystems.Proven experience as a process analysis is a must, client data and/or finance knowledge arenot required but would be useful.
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