Support Services: creating and coordinating teams

Whether you need a team of motivated IT experts or first-rate engineering specialists, we will create and coordinate a team for you.

AUSY will always take a personal approach that is tailored to your specific needs. We listen carefully to your concrete requirements and/or problem areas to ensure that we always come up with the best solution.

We also make sure that trained employees from our backup team are available 24/7 to deal with any absences or peak moments. This is a solid promise!

Let’s team up! Which profiles can be found in our teams?

IT                 

  • 1st line Support Engineers          
  • 2nd ine Support Engineers            
  • Roll-out & Migration Engineer            
  • Field Engineer                   
  • System Engineer              
  • ...            

Engineering

  • R&D Engineers
  • Automation Engineers
  • Electrical Engineers
  • Maintenance Engineers
  • Supply Chain Engineers                
  • ...            

Clients with whom we have developed a long-term fruitful relationship include Portima, Securitas, Telenet, Proximus, Société Générale, Coca-Cola, and Brussels Airport Company. Maybe your company’s name will be the next on the list?

Collaboration models for IT

Managed Staffing

Managed Staffing enables you to guarantee both internal and external clients of the continuity of your IT services. We will take charge of setting up and managing all or a part of your IT team.

Fixed Price IT Services

Do you want to maintain a clear overview of your budget? And know what you will be getting in return? We make transparent, result-driven price agreements and confirm them in a Service Level Agreement (SLA).
 
Once we have concluded a result-driven agreement we will:
 

  • Provide the operational management of your IT environment
  • Take care of reporting
  • Set up integration and improvement programmes


 

Projects

Maybe you need temporary help when migrating IT infrastructure or updating your desktop environment from Windows 7 to Windows 10? Thanks to our pool of permanent and back-up employees we can supply an excellent project team in no time. Whether you need a team for everyday tasks or for insanely challenging projects we are here to help you.
 
Throughout the entire project our Service Delivery Managers and Project Managers will act as fixed contact persons. They are responsible for assessing, planning and following up your project.
 

Complete outsourcing

Our central service desk is located in our head office. Its smart, dedicated team is available to manage your entire IT environment. Thanks to monitoring and ticketing tools they guarantee you of proactive and reactive support, both remotely and on-site.
 
This is a selection of their incredible IT skills.
 

  • Providing and maintaining internal IT processes and hardware
  • Assisting and training end-users
  • Supplying the required equipment and licences
  • Developing and implementing challenging IT projects
  • Reporting on performances and your company’s IT status
  • Drawing up, implementing and following-up a Disaster Recovery Plan (DRP)
     

Process optimisation

Our ITIL specialist will chart your current processes to give you insight into how your departments function and to optimise their performance. We can also start up a new department from scratch and draw up a complete workflow for it.

Get in touch

Yes, I agree to share my personal details with AUSY and enjoy their services for a period of 5 years as mentioned in the privacy notice; I am aware of the fact that I have the right to modify or view my data at any time; I agree to the full description of the privacy notice as published on https://www.ausy.be/en/privacy-policy