System support/helpdesk analyst

Brussel (Diegem)
Medior (4-6)
Contract bij AUSY

You are a service
minded, client friendly problem solver with interest/experience in logistics ?
of 09 395 07 86

Your job

As system support/helpdesk
 you will take care of the following things:

TMS (Transport Management System)
- support the colleagues in the EMEA-area regarding each
issue related to the Transport Management System
- identification, follow up and escalation of repetitive issues
- proactively discuss issues with the TMS team, other
departments in other countries or with suppliers

- you treat incoming emails/calls
- follow up of the open cases
- monitor the performance of the hubs/locations
- monitor the performance of the transporters

Helpdesk administration

- Log all the incoming mails/calls for the TMS
Support help desk in a correct manner, give priority where needed and guarantee
an efficient follow up
- Inform users when an issue is in treatment or resolved

Your profile

As system support/helpdesk analyst we
are looking for the following profile:

- Bachelor degree or equivalent by experience
- Very good communicator in fluent English (spoken and written)
- A first experience in a help desk or service minded environment

- Knowledge of supply chain,
logistics or transport is an asset
- affinity with IT, quick (IT) learner and strong in MS office (excel in
- problem solver, stress resistant, autonomous

Your benefits

Working for AUSY - a Randstad company means
you'll join a team of about 1700 consultants who
work every day with all of their heart to deliver an impeccable service in
one of our expertise domains. Within these domains, AUSY provides
client customized service,
which makes us unique on the Belgian market.

Of course you'll receive a nice salary, next to a bunch
of extralegal
 such as: company car with fuel card OR kilometer
allowance, luncheon vouchers, eco vouchers, group insurance, hospitalisation
insurance, net remuneration, 12 compensation days, year end bonus, ...

You'll get a fixed contract for the duration of the project.

Your employer

Our client is a well
known technological company with a worldwide reputation in innovation. They are
specialised in client solutions in different areas as air- & space travel,
automotive, construction, electronics, health, office, safety,
telecommunications, … You will join a team of 3 people.

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